Sony CLIE PEG-TG50 Manual do Utilizador

© 2003 Sony Corporation4-672-274-21 (1)Personal Entertainment OrganizerPEG-TG50Trouble-shootingQ&Ahttp://www.clie-link.comMy CLIÉ handheld is not

10Contents of Troubleshooting (continued)If you are unable to find out what is wrong or you cannot find the solution, proceed to the next page.Symptom

11If you cannot solve the problemIf you cannot solve a problem even with the solutions provided in this book, please follow the procedure below. Sony

12Avoiding problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Make a backupWe recommend that you make

13My CLIÉ handheld is not working properlySymptoms and Solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

14B The CLIÉ handheld is placed near the IR port of your computer.Move your CLIÉ handheld away from the IR port of your computer except when performin

15My CLIÉ handheld is not working properlyThe backlight does not turn on when I adjust the brightness levelB If the brightness is set to the lowest le

16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . About CLIE LauncherI cannot use the Jog Dial™ navigatorB

17About CLIE Launcher /I cannot perform a HotSync® operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

18B Is the memory space of your CLIÉ handheld sufficient?Delete any unnecessary data and perform the HotSync® operation once again.B Are you using the

19I cannot perform a HotSync® operationFor particular problems about HotSync® operations, refer to the following.B Quit applications other than the Pa

2Frequently Asked QuestionsTips• Many of the problems mentioned here can be solved by resetting your CLIÉ™ handheld.b For details on how to reset, ref

20Data cannot be synchronized with some applications during a HotSync® operationB The user name for the Palm™ Desktop for CLIÉ software does not match

21I cannot perform a HotSync® operationI cannot back up certain types of data with a HotSync® operationB You cannot make a backup for some application

22B The settings of the mail software are not complete.Set up the mail software properly on your computer.I cannot perform a HotSync® operation via a

23I cannot perform a HotSync® operationB Should a problem occur when the Speed setting in the Setup/Modem window of HotSync Manager is As fast as poss

24B Point the IR port of your CLIÉ handheld directly at the IR port of your computer between 4 to 8 inches (approximately 10 to 20 centimeters) apart.

25I cannot perform a HotSync® operationIf you still cannot perform a HotSync® operationIf you cannot solve your HotSync operation problem by following

26Check that the USB port of your computer is enabledIf you are using a Windows® 95 pre-installed computer or other older type of computer equipped wi

27Error messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Error messagesAn error message is displaye

28The HotSync® operation does not start and a message is displayed on the screenB Move your CLIÉ handheld away from the IR port of your computer excep

29I cannot enter data properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I cannot enter data properl

3Why can’t I perform a HotSync® operation?•Is the HotSync icon displayed in the task tray in the bottom right-hand corner of your computer screen?If

30The Graffiti® writing area is not displayedB The Graffiti® writing area is sometimes not displayed, even if the cursor is found in the writing area.

31How to operate basic applications (PIM). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How to operate ba

32. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I cannot beam dataAn event created in the “Date Book” ap

33I cannot beam data /I cannot exchange data using the Bluetooth™ function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

34. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I forgot my passwordI forgot my password and my CLIÉ han

35I forgot my password / I cannot use a “Memory Stick” media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

36My CLIÉ handheld cannot read data on a “Memory Stick” mediaB When you use the installation tool in the Palm™ Desktop for CLIÉ software to save data

37I cannot make a backup / I cannot transfer data / Peripheral devices are not recognized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

38. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I cannot play music (Audio Player)Playing musicThere is

39I cannot play music (Audio Player)The sound becomes distortedB The bit rate at the time of recording is low. Record music at a higher bit rate that

4If your problem still persists, then proceed to the next page.Playing music: Why doesn’t SonicStage recognize the CLIÉ handheld even when it is place

40MP3 files cannot be read or playedB Check that the MP3 files are copied in the folder “PALM/Programs/MSAUDIO” on the “Memory Stick” media.B Check th

41I cannot play music (Audio Player)Connecting to the computerSonicStage does not recognize my CLIÉ handheld even when it is placed in the cradleB Che

42After I connect to the computer, the drive is recognized but the contents cannot be foundB Reconnect your CLIÉ handheld to your computer after inser

43I cannot play music (Audio Player)Other problemsThe CLIÉ handheld does not make any soundB If you connect the earphones to your CLIÉ handheld, the s

44. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . About Sound Utility/Sound Converter 2I cannot transfer a

45 About Sound Utility/Sound Converter 2 / About movies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Abo

46. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I cannot connect to the InternetI cannot connect to the

47I cannot connect to the InternetThe contents of websites cannot be displayed (NetFront v3.0 for CLIE)Images are not displayedB Start the “NetFront v

48I cannot access a certain websiteB Check that you have entered the correct URL. Make sure you differentiate “-” (hyphen) from “ _ ” (underscore), or

49I cannot use e-mail (CLIE Mail). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I cannot use e-mail (CLIE

5Contents of TroubleshootingSymptoms PageMy CLIÉ handheld is not working properlyI cannot turn on my CLIÉ handheld Page 13I cannot see anything on the

50I cannot synchronize data between “CLIE Mail” and e-mail software, such as “Outlook Express,” on my computerB If “Microsoft® Outlook Express” and “M

51I cannot use e-mail (CLIE Mail)Other problemsI receive mails from Mailer DaemonB Your mail has not been sent. Check the e-mail address you are maili

52Getting HelpIntellisync Lite:Support information:http://www.pumatech.com/sonyclie/For CLIÉ handheld and applications other than the above mentioned:

53Customer registrationIf you do not fill in the customer registration directly after installing the Palm™ Desktop for CLIÉ software, follow the instr

For the latest information on support,check our support websitehttp://www.clie-link.comFor the latest information on CLIÉ products and accessories, ch

6Contents of Troubleshooting (continued)Symptoms PageI cannot back up certain types of data with a HotSync® operationPage 21The Palm™ Desktop for CLIÉ

7Numbers or symbols are entered when pressing the alphabetical keys on the hardware keyboardPage 29The Graffiti® writing area is not displayed Page 30

8Contents of Troubleshooting (continued)Symptoms PageMy CLIÉ handheld cannot read data on a “Memory Stick” mediaPage 36My CLIÉ handheld does not recog

9Symptoms PageConnecting to the computerSonicStage does not recognize my CLIÉ handheld even when it is placed in the cradlePage 41The connection sudde