Sony PCV-230 Manual do Utilizador Página 117
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Calling SOS
Calling SOS
The SOS application enables you to exchange information with a Sony
Customer Support Representative (CSR). Using the built-in
speakerphone is the most convenient way to contact SOS. Here’s
how it works:
□ Type your name and a description of the problem in the SOS window
□ Dial the SOS hotline with a single click of the mouse
□ Specify the access level for the CSR
□ The CSR resolves the problem
Before using SOS, make sure the PC is connected to a phone line as
described in “Connecting the Phone Line and Phone” on page 11. If you
do not have a phone line connected to your PC, you can call SOS by
dialing 1-888-4SONYPC (1-888-476-6972).
J&i If you call SOS using the speakerphone and you need to reboot your PC, you will lose your
connection to SOS. For this reason, it is recommended that you connect a regular telephone
to the Sony PC as described in "Connecting the Phone Line and Phone" on page 11. You
can then take the receiver off the hook to maintain the connection while you reboot the PC.
109
- Sony PC User Guide 1
- Notice to Users 2
- Safety Information 2
- Regulatory Information 3
- FCC Part 68 4
- Telephone Consumer 4
- Protection Act of 1991 4
- Contents 5
- About This User Guide 10
- Setting Up Your Sony PC 11
- Back Panel Overview 14
- Connecting the Sony 15
- Multimedia Computer Display 15
- MONITOR connector. Plug the 16
- MOUSE connector and 18
- TELEPHONE 19
- Connecting the Power Cords 20
- Connecting 21
- Enables You To For 21
- VIDEO OUT connector 22
- VIDEO IN 22
- PHONES connector on the PC 22
- Back of TV 23
- Connecting a Printer 25
- GAME connector. Plug 26
- USB connector. Plug 27
- Starting Your Sony PC 29
- Registering Windows® 95 30
- Registering Your PC 31
- To shut down your PC 34
- Button Launches Description 35
- Using VAIO Space 37
- Using the Help Center 38
- Using the Tool Center 38
- Using the VAIO Space Menu 39
- Exiting VAIO Space 39
- Introducing the Sony 41
- AA/ Suite 41
- Using the Mixer 42
- To add special effects 43
- Effects Panel Functions 43
- To Do This 43
- To play an audio CD 44
- QsiXzhJ LsJLhJ l± 44
- Other CD Player Functions 45
- Procedure 45
- To name a CD 46
- To name tracks on a CD 47
- CaMTiMt» Imititm 48
- Action Procedure 50
- To play a WAV file 51
- Other WAV Player Functions 52
- I (Fast Forward) 52
- 1»^ (Add All Files) 54
- Using the WAV Player 55
- To play a WAV playlist 55
- !'1 57
- Segment Selection Functions 58
- Using AudioView 59
- 6 Click I jt I (Cut) 59
- To copy and paste data 60
- Recording a WAV File 63
- SmSStSli GSSSi 64
- To play a MIDI file 64
- Other MIDI Player Functions 65
- Creating MIDI Playlists 66
- To play a MIDI playlist 68
- Using the MIDI Player 69
- Recording a MIDI File 70
- Using the Video Player 71
- Other Video Player Functions 73
- To play a video playlist 74
- Using the 77
- Communication Center 77
- To Access the Setup Wizard 78
- Using Mailboxes and Greetings 80
- Accessing Mailboxes 81
- Adding a Mailbox 81
- Accessing Mailbox Options 82
- Mailbox Passwords 82
- Setting the Default Mailbox 83
- Deleting a Mailbox 83
- Mailbox Greetings 84
- To Play a Greeting 85
- To Record a Greeting 85
- To Set the Default Greeting 85
- To Delete a Greeting 86
- To Access the Default Mailbox 86
- To Access a Different Mailbox 87
- Message Folders 89
- To Play or View Messages 90
- Sending Faxes 91
- To Send a Quick Fax 93
- 6 Click Send Fax Now 93
- 6 Click All in List 96
- 4 Click Send Data Now 97
- To Record a Message 99
- To Receive Faxes Manually 99
- To Forward Faxes 100
- To Print a Fax 100
- Using Messages 101
- To Receive Data Files 101
- To Place a Phone Call 102
- To Answer a Phone 102
- Description 103
- Using the Phone Book 105
- Book entry or group 106
- Using Video Phone 108
- Making a Call 109
- Answering a Call 110
- Audio Privacy 110
- Ending a Call 110
- 1 Open Video Phone 111
- 4 In the Save dialog box: 112
- Viewing Saved Snapshots 113
- Using Video Phone Help 113
- Improving Video Quality 114
- Connection Quality Indicator 114
- Getting Help 115
- Calling SOS 117
- To place a call to SOS 118
- My PC won't start 120
- My PC "locks up" 120
- PHONES connector. See 121
- My modem doesn't work 122
- My mouse doesn't work 122
- My keyboard doesn't work 123
- Upgrading and Maintaining 127
- Your Sony PC 127
- To remove the left side panel 128
- 129
- To remove the I/O bracket 130
- I/O bracket 130
- Inserting an Add-in Board 131
- Adding Memory 135
- Replacing the Lithium Battery 137
- To replace the cover 140
- 2 Replace the rear panel 141
- 3 Replace the side panel 142
- Computer Basics 143
- Term Description 145
- To use the CD-ROM drive 147
- To use the diskette drive 148
- Other Information 149
- On Handling 151
- On Installation 151
- On Moisture Condensation 152
- On Upgrading the System 152
- On Using the Hard Disk Drive 153
- On Handling Diskettes 153
- On Handling CD-ROM Discs 153
- On Cleaning CD-ROM Discs 154
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